Returns & Exchanges
At POLLYEYE, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a hassle-free 30-day return policy for unused and unopened products to ensure your skin and soul stay happy.
Initiate Your Request
Contact our support team at [email protected] within 30 days of delivery with your order number and the reason for your return.
Prepare the Package
Ensure the items are in their original, unopened packaging and securely place them in a shipping box to prevent damage during transit.
Ship Item Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing