Frequently Asked Questions
Everything you need to know about your POLLYEYE beauty experience.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days. Once your order is processed, you will receive a tracking number via email to monitor your package's journey.
What is your return policy for beauty products?
Due to hygiene reasons, we only accept returns on unopened and unused products within 30 days of purchase. Please contact our support team to initiate a return process.
Are POLLYEYE products cruelty-free?
Yes, we are committed to ethical beauty. All POLLYEYE products are 100% cruelty-free and are never tested on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service team.
Do you ship internationally?
Yes, POLLYEYE ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.